Get Support
How to report a documentation issue, ask an integration question, or escalate a blocker.
Contact the Trousseau team
We route every partner request to a dedicated GitLab Service Desk connected to this documentation's repository. Your email becomes a tracked issue that the KeySuite team sees immediately: no GitLab account required on your side.
KeySuite is a small, hands-on team. We reply as quickly as we reasonably can, but no response-time SLA is offered on this channel. If you need guaranteed response times, a dedicated partnership agreement is required: contact us to discuss.
How to send a ticket
Email the Service Desk address:
contact-project+studio-kyvos-keysuite-trousseau-docs-81052967-issue-@incoming.gitlab.comOr simply use this mailto link: it pre-fills the subject:
What to include
To help us triage quickly, please include:
- Your company name and the technical contact's email
- Which documentation page the issue is about (URL)
- Your integration stage: design, development, pilot, or production
- What you expected vs. what happened, with request/response samples if relevant
- Logs or screenshots (please remove tokens and credentials before sending)
The email body can be free-form: we apply our template automatically when we pick up the ticket.
What happens next
- Your email is converted to a GitLab issue in the
trousseau/docsproject - We triage it as soon as we can
- You receive a reply by email: every reply is synchronised with the underlying issue
- When resolved, the issue is closed and you're notified
Help us triage
We use the following levels internally to sort incoming tickets. You don't have to set one yourself: just adding a keyword in the subject helps us catch urgent ones faster:
| Level | Example | How to flag |
|---|---|---|
| Critical | Production users can't authenticate; outage; active security incident | Prefix subject with [URGENT] |
| Integration blocker | You can't proceed with your integration; no workaround | Mention "blocker" in the subject |
| Normal | Documentation issue, feature request, minor bug with a workaround | Default: nothing to add |
Flagging a ticket doesn't create an obligation on our side: it just helps us pick up the right one first.
Security vulnerabilities
If you believe you've found a security issue in Trousseau or its documentation, do not report it via the Service Desk. Instead, email security@keysuite.app directly. See the security policy for details.
Community channels
For non-blocking questions, public discussions, or sharing integration patterns with other partners, we don't currently run a public channel: reach us via Service Desk and we'll consider opening one if demand grows.